Reference

What You Agree To When You Use surga200

Access to surga200, including deposits via DANA, OVO, or GoPay and use of the lobby, is subject to these terms and depends on local law and your eligible region. Read this page before you open an account so you know exactly where you stand.

Region-dependent accessAccount eligibility rulesDANA, OVO, GoPay deposit conditionsData handling and retentionContact rights and requests
surga200 What You Agree To When You Use surga200
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Protect Your Account

Your account security and your data are handled under clear, consistent practices. Wallet details tied to DANA, OVO, or GoPay deposits are stored in encrypted form and are not shared with third parties outside payment processing. Sessions are protected by SSL, and login events trigger an OTP verification step sent to your registered number. You can request a copy of your stored data or ask us to delete your account by contacting support through the channels above.

Data Encryption

All wallet identifiers — including those linked to DANA, OVO, and GoPay — are stored encrypted. We do not expose raw wallet numbers to non-payment third parties at any point.

Login Verification

Every new login triggers an OTP sent to your registered mobile number. This step applies across all devices and cannot be bypassed, keeping your account access secure.

Data Retention and Deletion

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can submit a deletion request through the Help Centre form.

Cookie and Session Handling

We use session cookies to keep you logged in and preference cookies to remember your lobby view. You can clear these from your browser settings at any time without affecting your account balance.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about your rights under these terms, want to request changes to your account data, or need clarification on regional eligibility, our support team handles legal and policy queries through three channels. All three paths connect to the same team — choose whichever fits your situation.

Live Chat Open the chat icon from any page in the lobby. Describe your legal or account query and our team will respond. Availability depends on regional support hours shown in the chat window.
Email Support Send your query to the support address listed in your account dashboard. Include your registered wallet — DANA, OVO, or GoPay — so we can verify your account before responding.
Account Help Centre Your account settings page includes a Help section with policy articles and a form to submit data-access or data-deletion requests directly, without waiting for a live agent.

Common Questions About Your Rights and Our Terms

Below are the questions we hear most often about account eligibility, data access, and how our legal terms work in practice. If your question is not here, contact us through live chat or the email address in your account dashboard.

Eligibility depends on local law and your region. The sign-up flow checks regional availability before any wallet connection is made. If access is not available in your area, you will be notified before completing registration.

Yes. Submit a data-access request through the Help Centre form in your account settings or by emailing support with your registered wallet identifier — DANA, OVO, or GoPay — for verification.

Use the data-deletion form in the Help Centre, or contact support via live chat or email. We will confirm your identity via OTP before processing the request, and we retain minimal records as required by applicable rules.

Wallet identifiers are removed from active systems after closure. A retention period applies as required by applicable rules, after which the data is deleted. You can ask us for the timeline when you submit your closure request.

We update this page whenever terms change and note the revision date at the top. Continuing to use the platform after a change is posted means you accept the updated terms. Contact support if you want clarification on any change.

Wallet-specific conditions — covering deposit processing, reversal rules, and wallet verification — are covered within the main terms on this page. Players in Yogyakarta and other supported regions follow the same account-level terms regardless of which wallet they use.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.