Reference

How surga200 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share personal data with us.

Account data protectedWallet details kept privateYour rights, clearly statedContact us to request changesApplies to Indonesia accounts

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What We Collect and Why It Matters

surga200 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, date of birth, and the e-wallet details you add for deposits and withdrawals via DANA, OVO, or GoPay. We also gather session data automatically: your device type, browser, IP address, and pages

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visited. This data serves three purposes. First, it lets us verify your account and process wallet transactions accurately. Second, it allows us to detect unusual login activity and flag potential security concerns before they affect your account. Third, it helps us improve how the platform loads
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and responds on your mobile device. We do not sell your personal data to third parties. We share it only where legally required, or with payment processors like DANA, OVO, and GoPay to complete a transaction you initiated. Data linked to your wallet is handled under
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those providers' own privacy terms as well. If you stop using your account, we retain your data for as long as required under applicable local law and then delete it from our active systems. You can ask us at any time what data we hold about
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you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, ask us to correct something, or request deletion of your account information, you can reach our team through the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Availability of certain actions depends on local law and your account status.

Team online

Email Support

Send your data request or privacy question directly to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — you use.

Live Chat

Open the live chat window on surga200 and select the account or privacy topic. Our team handles data queries separately from general account help.

In-Account Request Form

Log in, go to account settings, and use the data request form to submit a correction or deletion request tied directly to your verified account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Access

We use SSL encryption across all pages where you log in or submit payment details. Cookies on surga200 track your session state — for example, keeping your DANA or OVO wallet pre-selected at the deposit step — and we use analytics cookies to understand how pages load on mobile. You can manage cookie preferences through your browser settings at any time.

SSL Encryption

Every login, account action, and wallet transaction on surga200 is covered by SSL. Your GoPay or DANA details are never transmitted in plain text at any step.

Cookie Use

We use session cookies to remember your wallet preference — DANA, OVO, or GoPay — between visits. Analytics cookies help us see where mobile pages slow down so we can fix them.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by local law. After that period, data is removed from our active systems.

Your Access Rights

You can request a copy of the data we hold about you, ask us to correct inaccurate details, or request deletion — subject to what local law in Indonesia allows at the time.

Common Questions About Your Privacy on surga200

These are the questions we hear most often about how we handle account data, wallet information, and your rights under our privacy policy. If your question is not here, use the live chat or email channel to reach us directly.

We collect your name, email, date of birth, and the wallet details — DANA, OVO, or GoPay — you add to your account. We also log session and device data automatically when you browse.

We share wallet data only with the payment processor needed to complete your transaction. We do not sell your data. DANA, OVO, and GoPay each handle your credentials under their own privacy terms.

Log in to your account, go to settings, and use the data request form. Alternatively, email our support team with your registered name and wallet type. We respond within a reasonable period.

Yes. Submit a deletion request via the in-account form or email support. We will remove your data from active systems once any legally required retention period under local Indonesia law has passed.

We use session cookies to keep your wallet preference active and analytics cookies to improve mobile performance. You can adjust or block cookies through your browser settings at any time.

All account pages use SSL encryption. Unusual login attempts trigger a security flag on your account. We recommend using a strong password and keeping your GoPay or OVO PIN private.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSurga200 Glossary InfoFAQ

How surga200 Handles Your Personal Information

How to Reach Us About Your Data

Email Support

Live Chat

In-Account Request Form

Security, Cookies, Retention and Account Access

SSL Encryption

Cookie Use

Data Retention

Your Access Rights

Common Questions About Your Privacy on surga200

01 What personal data does surga200 collect when I register?

02 Does surga200 share my DANA or OVO wallet details with other companies?

03 How do I request a copy of the data surga200 holds about me?

04 Can I ask surga200 to delete my account data?

05 What cookies does surga200 use and how do I control them?

06 How does surga200 protect my account information from unauthorised access?

Privacy Policy

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